Dec 11, 2007

The washer...err...

So we bought a new washer on Sunday. At least that was how it was billed.

The machine arrived last night at about 9:30. The delivery men dropped it in the laundry room and promptly skedaddled. No removal from the box, no set-up, no nothing, just dropped it and ran. Hmmm. We removed it from the box and we hooked it up to the electricity and water. We read through and followed the directions, step by step. Turn it on - YES! There's power to it. Program the wash cycle and put 3 shirts in it, just to try. Fill the detergent cup. Hit the INICIO button - YES! Water fills the tub. Then some noise starts and the tub moves ever so slightly. More noise. The instruction manual assures us that some noise is normal. We watch as our clothes sit quietly in the tub of the washer, soaking up detergent and water, but not getting any closer to being clean. The wash cycle is complete. The clothes haven't moved from their original position. They are still soaked with water and detergent, no cleaner than before. We are enjoying the noise - a soft, non-irritating noise. But no movement and no clean clothes. The tub drains and the rinse water comes in, but no agitation and no spin in the spin cycle. The sign on the machine in the store said that the clothes finished the cycle and came out of the washer 90% dry. Why are mine still wet? Hmmm.

O says, "This is Peru. Everything happens in its own time." I wonder how long it takes for a Peruvian washing machine to decide to wash the clothes. Hmmm. Creo que la maquina no funcciona...I'm thinking the machine doesn't work as advertised.

I called the service line today, and after talking with two customer service people, arranged for a technician to visit Thursday morning, between 9 am and 2 pm. It's not really morning after noon, is it? In the meantime, I'm still washing clothes in the laundry tub by hand. The washer IS very pretty and modern-looking, though. Hmmm.

5 comments:

Elizabethd said...

How disappointing for you. I hope they get it sorted out quickly and dont try to palm you off with..'it's just a small repair'. Insist on new machine.

Wizzard said...

did you remove the transit bolts that stop the drum from moving when in transit?

Wx

kathleen said...

Yup. We thought of that, and tipped the machine up to check the bottom and the sides, and checked through the owner's manual time and time again to be sure that we weren't missing anything. But no transit bolts. The technician came this after noon, when O was home and I was not, and I see that the hoses are disconnected and it's unplugged, and there's a slip of paper on the counter from the technician, but I don't know what happened or what was said.

The suspense is killing me!

Casdok said...

Oh dear :(

Blossomcottage said...

A friend of mine had a very old machine which she loved, when it finally "popped its clogs" she tried several engineers and none of them could give it the "kiss of life" nor could they find out why it would not work. Her husband said he would give it a last try. When he took the whole thing apart he found a mouse dead in the interal wire work" Found the trouble he shouted to The Drivers Dead!"At least the old machine went to its final resting place with it owners in fits of laughter.